How-to

If the splash dies, stop downloading random EXEs.

A frozen splash is usually an overlay, a broken Store stub, or a bad update — not a missing crack. This site is an independent handbook and is not affiliated with Kingsoft Office Software Corporation Limited.

Laptop on a desk used while following repair steps
Laptop on a desk used while following repair steps

Before you start

Confirm you still have a Kingsoft build. If the publisher is unknown, uninstall it and start from official channels. A frozen splash is usually an overlay, a broken Store stub, or a bad update — not a missing crack.

Do not download a repair wizard from a video while the progress bar is still moving. Killing the process mid-update leaves a half-written install that looks like malware even when it is only unfinished.

Steps

  1. Wait out a stuck update If a progress bar is moving, give it a few minutes. Killing the process mid-update leaves a half-written install.
  2. Update from the same channel Use in-app update, wps.com/download, or Microsoft Store 9NSGM705MQWC. Do not fetch a blog EXE named Full.
  3. Disable GPU overlays Close recording overlays and aggressive GPU skins. Launch again. This is a common silent-exit cause on Windows.
  4. Repair the Store stub If you installed 9NSGM705MQWC, open the Store listing and use repair or reset. A stub can splash then vanish.
  5. Clean reinstall Uninstall, reboot, install from the vendor or Store only. Then set file associations again.

If it still fails

Related: uninstall, after uninstall, security.